Chez Nous Easybook Consumer Terms

In these Conditions, “you” and “your” means any and all persons using this booking service. “We”, “us” and “our” means Awaze Vacation Rentals Ltd of Sunway House, Raglan Road, Lowestoft, Suffolk NR32 2LW trading as Chez Nous or where applicable, its affiliated or related entities, associates, or partners, or any company or companies within the Vacation Rentals group of companies.

1. The Easybook Service

We operate an online booking service on behalf of some of the property owners featured on this website, to simplify the booking process. This is known as our ‘Easybook Service’. This service is optional, as you may choose to book directly with the owner or advertiser using the contact details displayed in their advert. Please note that the service is not available for all properties. Look out for the online reservation service logo. In some cases, property advertisers do not offer all dates via the booking service.

Please note that these Easybook Consumer Terms are supplemental to our Website Terms Of Use. Those Website Terms Of Use will continue to apply to the extent that they are not varied by these terms.

Please also see our Privacy Notice which explains how we process your personal data

2. We act as Agent

Where you choose to book your property using our Easybook Service, we act only as a cash collection agent for the owner or advertiser of the properties listed. We do not charge you a fee or booking charge for this service although we may charge a fee to cover the cost of processing payments made by credit card which is set out on our website. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“arrangements”) or for the acts or omissions of any owner(s) or advertiser(s) or other person(s) or party(ies) connected with any arrangements. For all arrangements, your contract will be with the owner or advertiser of the arrangements in question as applicable (the ‘supplier(s)’).When making your booking we will arrange for you to enter into a contract with the applicable supplier(s) of the arrangements. Your booking with us is subject to these Easybook Terms and Conditions and to any booking conditions of the relevant supplier(s) you contract with. You are advised to read both carefully prior to booking. The supplier’s terms and conditions may limit and/or exclude the supplier’s liability to you. Copies of applicable conditions are available on request from the supplier.

Because we act only as a booking administrator and cash collection agent we do not accept any liability in relation to your booking with the supplier or in relation to any act or omission of the supplier.

Please note that suppliers are wholly separate to us. We do not check suppliers or properties.

Please note that we do not offer any scheme of financial protection in respect of any bookings with any supplier(s).

3. Payment and Confirmation

When you have selected your arrangements and chosen your dates, you can secure your booking by paying online. Your chosen arrangements will then be displayed as unavailable to other customers until the supplier accepts or rejects your booking.

Bookings made 6 weeks or more before departure - upon acceptance of your booking by the supplier and as the suppliers collection agent,we will debit your debit or credit card by the amount specified as a deposit (which is determined by each supplier and varies depending on the property you select)

Bookings made less than 6 weeks before departure – upon acceptance of your booking by the supplier, and as the supplier’s collection agent, we will debit your debit or credit card by the total accommodation booking value (plus any credit card fee).

Payment can be made by credit or debit card and all prices include VAT where appropriate. A contract between you and the applicable supplier(s) will exist when the applicable supplier(s) authorizes us to despatch a confirmation to you on their behalf.

If your booking cannot be confirmed by a supplier we will not proceed to take payment and we will advise you accordingly so that you can choose an alternative property.

Except where otherwise advised or stated in the booking conditions of the supplier concerned, any monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned.

Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in your passport (s). As we act only as booking agent and cash collection agent, we have no responsibility for any errors in any documentation except where an error is made by us.

If you have paid a deposit, you must pay the full balance (direct to the supplier) by the balance due date notified to you. If full payment is not received by the balance due date, the supplier may cancel your booking and charge the cancellation fees set out below which form part of the supplier’s own booking conditions.

4. Accuracy of Prices and Website Information

The information contained on this website is supplied by the suppliers concerned. Both us and the suppliers concerned reserve the right to make changes to and to correct errors in the information detailed on this website and other details of your chosen arrangements before and after your booking has been confirmed. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any arrangements except where this has arisen due to our negligence. We make no promises, representations or warranties about any arrangements featured on the website.

You must therefore ensure you check the price and all other details of your chosen arrangements with us or the supplier concerned at the time of booking.

5. Special requests

If you have any special requests you must advise us at the time of booking and confirm it in writing. Although we will endeavour to pass any reasonable requests on to the supplier(s) concerned, no guarantees can be given that any request will be met and we will have no liability to you if they are not.

Confirmation that a special request has been noted or passed on to the Supplier, or the inclusion of the special request on your confirmation or any other documentation, is not confirmation that the request will be met. Conditional bookings cannot be accepted ie: any booking which is specified to be conditional on the fulfilment of a particular request.

6. Disabilities and medical problems

If you or any member of your party has any medical problem or disability that may affect your booking please inform us at the time you make your booking request. If the Supplier reasonably feel(s) unable to properly accommodate the particular needs of the person concerned we reserves the right on the Supplier’s behalf to decline/cancel the reservation.

7. Changes and Cancellations by the Supplier

We will try to inform you as soon as reasonably possible if the supplier tells us that they need to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the supplier in relation to any alternative arrangements offered by the supplier but we will have no further liability to you.

8. Our Responsibility for your Booking

Your contract is with the supplier and its booking conditions apply. Please address any complaints directly to the supplier. As booking administrator and cash collection agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to facilitating the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our own negligence or that of any of our employees whilst acting in the course of their employment.

9. Complaints

Because the contract for your arrangements is between you and the supplier, any queries or concerns should be addressed to them. If you have a problem whilst staying at the property, this must be reported to the supplier or their agent immediately. If you fail to follow this procedure there will be less opportunity for the supplier to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result. If you wish to complain when you return home, write to the supplier. You will see their name and contact details in any confirmation documents we send you.

If you have any complaints regarding any services we provide (as opposed to any provided by the supplier(s)), you must inform us immediately in writing and in any event within 7 days of the end of any arrangements booked through the Easybook Service. We regret we cannot accept any liability if we are not so notified. Our maximum liability to you if we are found to be at fault in relation to any service we provide (as opposed to any service provided by the Supplier) is limited to the commission we have earned (if any) or are due to earn in relation to the booking in question plus any unrecoverable expenses directly related to your booking which you incur as a result of that failure.

10. Law and Jurisdiction

These terms of business are governed by English law and the courts of England and Wales have jurisdiction (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scots or Northern Irish law, as applicable.)

11. Cancellations by You

Please be aware that your booking will be subject to the booking terms and conditions of the supplier. Some of these terms and conditions may exclude or limit the supplier’s liability to you. The following cancellation terms and charges will also be imposed on the supplier’s behalf. These form part of the agreement between the owner and yourself as the customer, and we are simply notifying you of these on the owners’ behalf:-

If you cancel the booking for any reason, you must tell us or the supplier in writing. You just send the notice to us by prepaid special delivery. You can assume we have received it 72 hours (three days) after posting.

If you cancel a booking you will be charged the appropriate cancellation fee set out below. The percentage of the accommodation booking value charged as a cancellation fee will depend on the time left before your rental is due to start. This means that you may need to pay additional sums on top of any deposit you have paid.

(a) If we (or the supplier) receive your cancellation 43 or more days (six weeks plus one day or more) before you are due to arrive, you will lose your deposit.

(b) If we (or the supplier) receive your cancellation on any day between the 42nd day (six weeks) before the date you are due to arrive and the 29th day (four weeks plus one day) before the date you are due to arrive you will lose / be obliged to pay either your deposit OR 50% (half) of the accommodation booking value, whichever is the higher.

(c) If we (or the supplier) receive your cancellation on any day including or after the 28th day before your arrival date, then you will lose 100% / be obliged to pay (all) of the accommodation booking value.

In the event that any sum becomes due to you pursuant to the above clause then this is payable by and should be claimed from the supplier.