Chez Nous Easybook Consumer Terms
In
these Conditions, “you” and “your” means any and all persons
using this booking service. “We”, “us” and “our” means
Awaze Vacation Rentals Ltd of Sunway House, Raglan Road,
Lowestoft, Suffolk NR32 2LW trading as Chez Nous or where
applicable, its affiliated or related entities, associates, or
partners, or any company or companies within the Vacation Rentals
group of companies.
1.
The Easybook Service
We
operate an online booking service on behalf of some of the property
owners featured on this website, to simplify the booking process.
This is known as our ‘Easybook
Service’. This service is optional, as you may choose to book
directly with the owner or advertiser using the contact details
displayed in their advert. Please note that the service is not
available for all properties. Look out for the online reservation
service logo. In some cases, property advertisers do not offer all
dates via the booking service.
Please
note that these Easybook
Consumer Terms are supplemental to our Website Terms
Of Use.
Those Website Terms Of Use will continue to apply to the extent that
they are not varied by these terms.
Please
also see our Privacy Notice which explains how we process your
personal data
2.
We act as Agent
Where
you choose to book your property using our Easybook
Service, we act only as a cash collection agent for the owner or
advertiser of the properties listed. We do not charge you a fee or
booking charge for this service although we may charge a fee to cover
the cost of processing payments made by credit card which is set out
on our website. We
accept no liability in relation to any contract you enter into or for
any services or arrangements you purchase (“arrangements”) or for
the acts or omissions of any owner(s) or advertiser(s) or other
person(s) or party(ies) connected with any arrangements.
For all arrangements, your contract will be with the owner or
advertiser of the arrangements in question as applicable (the
‘supplier(s)’).When making your booking we will arrange for you
to enter into a contract with the applicable supplier(s) of the
arrangements. Your booking with us is subject to these Easybook Terms
and Conditions and to any booking conditions of the relevant
supplier(s) you contract with. You are advised to read both carefully
prior to booking. The supplier’s terms and conditions may limit
and/or exclude the supplier’s liability to you. Copies of
applicable conditions are available on request from the supplier.
Because
we act only as a booking administrator and cash collection agent we
do not accept any liability in relation to your booking with the
supplier or in relation to any act or omission of the supplier.
Please
note that suppliers are wholly separate to us. We do not check
suppliers or properties.
Please
note that we do not offer any scheme of financial protection in
respect of any bookings with any supplier(s).
3.
Payment and Confirmation
When
you have selected your arrangements and chosen your dates, you can
secure your booking by paying online. Your chosen arrangements will
then be displayed as unavailable to other customers until the
supplier accepts or rejects your booking.
Bookings
made 6 weeks or more before departure
- upon acceptance of your booking by the supplier
and as the suppliers collection agent,we
will debit your debit or credit card by the amount specified as a
deposit (which is determined by each supplier and varies depending on
the property you select)
Bookings
made less than 6 weeks before departure – upon acceptance of your
booking by the supplier, and as the supplier’s collection agent, we
will debit your debit or credit card by the total accommodation
booking value (plus any credit card fee).
Payment
can be made by credit or debit card and all prices include VAT where
appropriate. A contract between you and the applicable supplier(s)
will exist when the applicable supplier(s) authorizes us to despatch
a confirmation to you on their behalf.
If
your booking cannot be confirmed by a supplier we will not proceed to
take payment and we will advise you accordingly so that you can
choose an alternative property.
Except
where otherwise advised or stated in the booking conditions of the
supplier concerned, any monies you pay to us for arrangements will be
held on behalf of the supplier(s) concerned.
Please
check your confirmation carefully and report any incorrect or
incomplete information to us immediately. Please ensure that names
are exactly as stated in your passport (s). As we act only as booking
agent and cash collection agent, we have no responsibility for any
errors in any documentation except where an error is made by us.
If
you have paid a deposit, you must pay the full balance (direct to the
supplier) by the balance due date notified to you. If full payment is
not received by the balance due date, the supplier may cancel your
booking and charge the cancellation fees set out below which form
part of the supplier’s own booking conditions.
4.
Accuracy of Prices and Website Information
The
information contained on this website is supplied by the suppliers
concerned. Both us and the suppliers concerned reserve the right to
make changes to and to correct errors in the information detailed on
this website and other details of your chosen arrangements before and
after your booking has been confirmed. We cannot accept
responsibility for any inaccurate, incomplete or misleading
information about any arrangements except where this has arisen due
to our negligence. We make no promises, representations or warranties
about any arrangements featured on the website.
You
must therefore ensure you check the price and all other details of
your chosen arrangements with us or the supplier concerned at the
time of booking.
5.
Special requests
If
you have any special requests you must advise us at the time of
booking and confirm it in writing. Although we will endeavour to pass
any reasonable requests on to the supplier(s) concerned, no
guarantees can be given that any request will be met and we will have
no liability to you if they are not.
Confirmation
that a special request has been noted or passed on to the Supplier,
or the inclusion of the special request on your confirmation or any
other documentation, is not confirmation that the request will be
met. Conditional bookings cannot be accepted ie: any booking which is
specified to be conditional on the fulfilment of a particular
request.
6.
Disabilities and medical problems
If
you or any member of your party has any medical problem or disability
that may affect your booking please inform us at the time you make
your booking request. If the Supplier reasonably feel(s) unable to
properly accommodate the particular needs of the person concerned we
reserves the right on the Supplier’s behalf to decline/cancel the
reservation.
7.
Changes and Cancellations by the Supplier
We
will try to inform you as soon as reasonably possible if the supplier
tells us that they need to make a significant change to your
confirmed arrangements or to cancel them. We will also liaise between
you and the supplier in relation to any alternative arrangements
offered by the supplier but we will have no further liability to you.
8.
Our Responsibility for your Booking
Your
contract is with the supplier and its booking conditions apply.
Please address any complaints directly to the supplier. As booking
administrator and cash collection agent, we accept no responsibility
for the actual provision of the arrangements. Our responsibilities
are limited to facilitating the booking in accordance with your
instructions. We accept no responsibility for any information about
the arrangements that we pass on to you in good faith. However, in
the event that we are found liable to you on any basis whatsoever,
our maximum liability to you is limited to twice the cost of your
booking (or the appropriate proportion of this if not everyone on the
booking is affected). We do not exclude or limit any liability for
death or personal injury that arises as a result of our own
negligence or that of any of our employees whilst acting in the
course of their employment.
9.
Complaints
Because
the contract for your arrangements is between you and the supplier,
any queries or concerns should be addressed to them. If you have a
problem whilst staying at the property, this must be reported to the
supplier or their agent immediately. If you fail to follow this
procedure there will be less opportunity for the supplier to
investigate and rectify your complaint. The amount of compensation
you may be entitled to may therefore be reduced or extinguished as a
result. If you wish to complain when you return home, write to the
supplier. You will see their name and contact details in any
confirmation documents we send you.
If
you have any complaints regarding any services we provide (as opposed
to any provided by the supplier(s)), you must inform us immediately
in writing and in any event within 7 days of the end of any
arrangements booked through the Easybook
Service. We regret we cannot accept any liability if we are not so
notified. Our maximum liability to you if we are found to be at fault
in relation to any service we provide (as opposed to any service
provided by the Supplier) is limited to the commission we have earned
(if any) or are due to earn in relation to the booking in question
plus any unrecoverable expenses directly related to your booking
which you incur as a result of that failure.
10.
Law and Jurisdiction
These
terms of business are governed by English law and the courts of
England and Wales have jurisdiction (unless you live in Scotland or
Northern Ireland, in which case you can bring proceedings in your
local court under Scots or Northern Irish law, as applicable.)
11. Cancellations by You
Please
be aware that your booking will be subject to the booking terms and
conditions of the supplier. Some of these terms and conditions may
exclude or limit the supplier’s liability to you. The following
cancellation terms and charges will also be imposed on the supplier’s
behalf. These form part of the agreement between the owner and
yourself as the customer, and we are simply notifying you of these on
the owners’ behalf:-
If
you cancel the booking for any reason, you must tell us or the
supplier in writing. You just send the notice to us by prepaid
special delivery. You can assume we have received it 72 hours (three
days) after posting.
If
you cancel a booking you will be charged the appropriate cancellation
fee set out below. The percentage of the accommodation booking value
charged as a cancellation fee will depend on the time left before
your rental is due to start. This means that you may need to pay
additional sums on top of any deposit you have paid.
(a)
If we (or the supplier) receive your cancellation 43 or more days
(six weeks plus one day or more) before you are due to arrive, you
will lose your deposit.
(b)
If we (or the supplier) receive your cancellation on any day between
the 42nd day (six weeks) before the date you are due to arrive and
the 29th day (four weeks plus one day) before the date you are due to
arrive you will lose / be obliged to pay either your deposit OR 50%
(half) of the accommodation booking value, whichever
is the higher.
(c)
If we (or the supplier) receive your cancellation on any day
including or after the 28th day before your arrival date, then you
will lose 100% / be obliged to pay (all) of the accommodation booking
value.
In
the event that any sum becomes due to you pursuant to the above
clause then this is payable by and should be claimed from the
supplier.