Advertiser Terms and Conditions

It is the policy of Chez Nous to work with Advertisers who offer the highest standard of service and accommodation for the public who book their properties. Chez Nous considers that such standards of service should include everything from the first telephone enquiry right through to the way in which any problem or complaint is handled. Please do not advertise on/in the Chez Nous online or paper directory unless you are willing to comply with the spirit, as well as the letter, of these declared aspirations. Please read and consider the following terms, which will govern all Advertisers’ contracts with Chez Nous.

Advertiser terms & conditions

THIS AGREEMENT is made BETWEEN Wyndham Vacation Rentals (UK) Ltd trading as Chez Nous ("Chez Nous") and the advertiser of the accommodation detailed on the Website ("The Advertiser").

Subject to these terms and conditions (‘Terms’), Chez Nous shall permit The Advertiser to post The Advertiser Content on the Website and shall enable the Advertiser to feature The Advertiser Content in the Paper Directory for the relevant term and subject to the payment of the Fees.

By creating a Login, and/or user account and/or submitting a registration, the Advertiser warrants that it is the owner of the Arrangements or has full legal authority from the owner of the Arrangements to enter into these Terms with Chez Nous and has the right, authority and capacity to enter into and be bound by these Terms.  

Definitions and Interpretation

In this Agreement, the following expressions and words shall have the following meanings unless the context otherwise requires:-

  1. “Arrangements” means the privately owned accommodation to be made available by or on behalf of The Advertiser to Clients pursuant to this Agreement.
  2. “Clients” means the person(s) (or any of them) using the Arrangements pursuant to this Agreement.
  3. The ‘Website’ means the online directory of Arrangements at
  4. The Paper Directory means any directory of Arrangements published from time to time by Chez Nous in the format determined by Chez Nous.
  5. ‘Advertiser Content’ means the Advertiser’s content created or supplied by the Advertiser for publication on the Website or the Paper Directory pursuant to these Terms
  6. The ‘Login’ means any registration accepted by Chez Nous which enables the Advertiser to have access to certain elements of the Website from time to time.


Chez Nous agrees to act as an advertising intermediary in respect of Arrangements by featuring The Advertiser Content on the Website and/or on the Paper Directory as applicable. Save as expressly provided otherwise, Chez Nous accepts no liability in relation to any contract that any Client and The Advertiser enter into, or for any Arrangements or for the acts or omissions of the Advertiser or any Client or other person(s) or party(ies) connected with any booking. For all bookings The Advertiser’s contract will be with the Client booking the Arrangements concerned and will be subject to the Advertiser’s or the owner’s booking conditions. Reference to ‘Bookings’ in these conditions means bookings made on this basis.

The Advertiser Content

It is at all times the Advertiser's responsibility to ensure that the Advertiser Content is accurate. Chez Nous shall incur no liability for any errors in the Advertiser Content.

The Advertiser warrants and represents that The Advertiser is licensed to use the entire contents and subject matter contained in the Advertiser Content, including, without limitation, (i) the names and/or pictures of persons; (ii) any copyright in the material, trademarks, service marks, logos, and/or depictions of trademarked or service marked goods or services, or any other intellectual property rights.

The Advertiser warrants and represents to Chez Nous that:

  1. It has the right to publish all of the contents of the Advertiser Content and can grant to Chez Nous such right, and that such publication will not: (a) breach the confidence or rights of privacy of, or, without limitation, infringe the copyright, database rights, trademark rights, patent rights, moral rights or any other intellectual property rights of, any third party; or (b) violate any applicable law or regulation;
  2. The Advertiser Content is legal, proper, decent, honest, accurate and socially responsible;
  3. It has complied with the codes of practice issued by the Committee of Advertising Practice in the UK, including, without limitation, the British Code of Advertising, Sales Promotion and Direct Marketing, and all other relevant codes under the general supervision of the Advertising Standards Authority or any other relevant authority;
  4. It does not collect or use personal information without permission from the user and shall at all times comply with the Data Protection Act 1998.
  5. The Advertiser Content shall use reasonable endeavours to show the availability and pricing of Arrangements for the following 12 month period.
  6. The Advertiser Content, and any web site linked to by The Advertiser Links (“Linked Content”):
    1. will not contain anything that is indecent, obscene or unlawful;
    2. will comply will all applicable law;
    3. will not contain any defamatory, false, misleading or untrue material or material which abuses, harasses, threatens or is otherwise offensive to any other person;
    4. will not restrict or inhibit any other user from using the  website.
    5. will not contain any virus or other material likely to harm the website;
    6. will not contain any other material which is likely to harm the reputation of Chez Nous.
    7. will not advertise or publicise any third party without the consent (at its discretion) of Chez Nous.

The Advertiser hereby expressly grants to Chez Nous:

  1. a non-exclusive, world-wide right to use, reproduce, publicly display, the Advertiser Content and warrants that The Advertiser has the right to grant such licence;
  2. the express right to reproduce throughout the world screen shots of the Advertiser Content  on the Website and/or on the Paper Directory as applicable.
  3. The right (at Chez Nous’s discretion) to allow third parties to use and display the Advertiser Content for sales and marketing purposes, which may (without limitation) include the provision of the Advertiser Content to third party websites

The Advertiser will not acquire any title, copyright or other proprietary rights in the Website or the Paper Directory or its content. The entire copyright and any other intellectual property rights in The Advertiser Content throughout the world shall be and shall remain the exclusive property of the Advertiser save in respect of  any Advertising Content created by Chez Nous, the copyright in respect of which will be and remain the property of Chez Nous.

Chez Nous reserves the right to determine the Website and/or in the Paper Directory design layout and cannot be held responsible for any loss or damage or otherwise resulting from the design or the positioning of the Advertiser Content. Chez Nous does not guarantee any specific position on the Website or in the Paper Directory for any Advertiser Content.

The Advertiser accepts that any Advertiser Content featured on the Website or in the Paper Directory is subject to editorial review by Chez Nous.   Chez Nous also reserves the right, without liability, to edit, copy, amend, reject, replace, omit, terminate or exclude any Advertiser Content if it reasonably believes the Advertiser Content would or would be likely to put the Advertiser in breach of these Terms or  would otherwise be detrimental to the interests or goodwill of Chez Nous at any time, or if Chez Nous receives any complaint which it (in its reasonable discretion considers to be valid) about the Advertiser or the Advertiser Content with or without notice to the Advertiser, whether or not such Advertiser Content was previously acknowledged, accepted, or published. Without limitation, Chez Nous will not accept Advertiser Content featuring any persons unless the Advertiser can provide Chez Nous with evidence (on request) that such persons have consented to being so featured. Chez Nous will not accept Advertiser Content featuring children or young persons without written consent from their parent or lawful guardian.

Notwithstanding this, Chez Nous will use reasonable endeavours to fulfill the Advertiser's requests. Any such action shall be without prejudice to Chez Nous’s other rights and remedies. Without prejudice to theses Terms generally, Chez Nous may at its absolute discretion offer the Advertiser the opportunity to correct any matter which has led Chez Nous to take action under this clause.

The Advertiser acknowledges and accepts that the Advertiser Content featured on the Website may be reviewed either favourably or unfavourably by third party consumers and that third party review activity does not constitute the view or opinion of Chez Nous. The Advertiser accepts that Chez Nous offers no editorial services for reviews and is not in a position to investigate every review but takes reasonable steps to prevent libelous or offensive materials from being posted online, although Chez Nous reserves the right either to maintain or to remove reviews for any reason within its sole discretion.

The Advertising Content must relate to a single postal address and the Advertiser shall not be entitled to change the single postal address without prior written agreement of Chez Nous and without payment of further Fees.


The Advertiser shall pay the annual and any other fees detailed on the Website or in the registration pack as applicable or as maybe required by ChezNous (‘Fees’).

Fees exclude Value Added Tax.

Account Access

Access to your account (for Advertisers on the Website) will be gained by using the username and the password selected by you during the registration procedure.  You are responsible for ensuring the confidentiality and proper use of your username, password and account and for restricting access to your computer and you agree to accept responsibility for all activities that occur under your account or password.

You must tell us immediately if you believe that an unauthorised person knows your username or password or has access to your account.

We reserve the right to refuse service or terminate accounts if we suspect an unauthorised person is attempting to access it.

You agree that we shall not be liable for any losses you suffer as a result of unauthorised access to your account.

Advertiser’s obligations in respect of the Arrangements

The Advertiser hereby confirms and agrees that:-

(i) the Arrangements will be provided with all due skill, care and diligence and that all persons provided or used by The Advertiser (whether or not employed by him) in connection with provision of the Arrangements will be appropriately qualified, experienced and capable of competently performing the work or jobs for which they are provided.

(ii) the Arrangements will at all times remain of a good and clean standard, in full working order and safe for occupation and use.

(iii) the Arrangements comply and will at all times comply in full with all applicable national, local, trade and other laws, regulations and codes of practice (including EU legislation where applicable) relating to hygiene, gas, fire, safety and other standards for those using the Arrangements and that he has and will at all times maintain in force the appropriate current certificates confirming such compliance.

(ix)  the Arrangements do and will at all times fully comply with The Advertiser Content and/or represented by The Advertiser or on his behalf from time to time.  The Advertiser agrees that all such description(s) and other wording are and shall at all times remain correct. 

(iv) The Arrangements will at all times be sold to Clients at the price displayed as part of the Advertiser Content at time the Client placed a booking for those Arrangements.

(v) It will use its reasonable endeavours to encourage Clients and other users of the Website to follow the hypertext links on the Website that link to other travel service providers’ websites.

(vi) It will not wrongfully deny Clients access to the Arrangements.

(vii) It will not commit any act reasonably likely to damage the reputation and/or business of Chez Nous.

Client Complaints

The Advertiser shall deal sympathetically, efficiently and politely with all requests and complaints made by any Clients.  The Advertiser shall further render such prompt assistance as any Clients may reasonably require without cost to Chez Nous.


The Advertiser shall at all times maintain (at his own cost) a comprehensive insurance policy or policies to cover:-

(i) all risks relating to and/or arising out of the performance of this Agreement and/or the Arrangements normally covered by insurance including (by way of example and not by way of limitation) destruction or damage of any property by any cause and all third party risks including cover for death, personal injury and illness (including all legal costs of both the Clients concerned and Chez Nous) of the Clients and Chez Nous’s employees, agents and representatives arising, directly or indirectly, from any act(s) and/or default(s) of The Advertiser and/or any person(s) provided or used (directly or indirectly) by The Advertiser (including employees, agents, suppliers and sub-contractors of The Advertiser) and/or any use of any property and/or the Arrangements in a sum which would be appropriate if any and all proceedings in relation to any such claim were brought within the United Kingdom and

(ii)  the full amount of all sums which may become payable under the indemnity clause below.

The Advertiser shall provide a copy of the policy(ies) referred to above together with the up to date schedule(s) and receipt(s) for the current premium to Chez Nous or its representative on demand.  The Advertiser shall keep Chez Nous informed of all changes and developments which do or may affect the said policy(ies).  If reasonably required by Chez Nous, The Advertiser shall increase the amount of any insurance cover and/or extend the risks covered.  Chez Nous shall not, however, be obliged to check the nature and extent of The Advertiser’s insurance cover. 


Without prejudice to any other provision in this agreement, the Advertiser agrees to indemnify Chez Nous for the full amount of all damages, expenses, losses, compensation, demands, actions, liabilities, fines costs (including legal costs) and/or any other sum of whatever nature which, for any reason whatsoever, Chez Nous incurs or pays to any Customer, employees, agents and/or representatives and/or any third party (including own legal costs) or authority (whether pursuant to any Court Order or by way of any settlement which Chez Nous, acting reasonably in all the circumstances including the costs, risks and time involved in fighting any claim, agrees to pay or otherwise), as a result directly or indirectly in whole or part of:-

  1. any breach of any nature whatsoever of the Advertiser’s obligations expressed or implied under this Agreement or any other agreement between the parties (including without limitation and where applicable the Easybook terms and conditions);
  2. any failure to reach the standard agreed with Chez Nous to include, by way of example and not by way of limitation, any failures or deficiency in the standard of quality of the Arrangements, absence or alteration of any Arrangements or lack of cleanliness, hygiene or safety for any reason for any period;
  3. any failure by the Advertiser to comply with any applicable law or regulation;
  4. any action the Advertiser commits which damages the reputation of Chez Nous; or
  5. any act(s) and/or default(s) of The Advertiser and/or any person(s) provided or used (directly or indirectly) by The Advertiser (including employees, agents, suppliers and sub-contractors of The Advertiser).  

This indemnity shall survive and remain in full force and effect after the termination (for whatever reason) or expiry of this Agreement. 

Term, Termination and consequences of Termination

This agreement will commence on the Advertiser making payment and will continue, in the case of Advertiser Content featured on the Website until terminated earlier in accordance with this clause or the other terms of this agreement, or in the case of Advertiser Content featured in the Paper Directory, will continue for a period of one year (or the publication of the following year’s Paper directory) unless terminated earlier in accordance with this clause or the other terms of this agreement.

Chez Nous reserves the right to terminate this agreement immediately without notice and without the Advertiser being eligible to claim compensation in the event that:-

  1. the Advertiser fails to comply with any term of this Agreement including but not limited to a failure to pay the Fees in full and on time.
  2. the Advertiser commits any act reasonably likely to damage the reputation and/ or business of Chez Nous

In the event of termination of this agreement for any reason, the Advertiser Content will be immediately removed from the Website and shall not be featured again on the Website until the Advertiser is able to provide proof that the Arrangements comply with these Terms.

In the event of the termination of these Terms, the Advertiser shall honour all bookings made prior to the effective date of termination until the conclusion of the Arrangements relating to those bookings.

Provisions of these Terms with continuing effect shall survive termination of these Terms for any reason.

The Website

The Advertiser agrees to keep its Login confidential and only to allow other individuals who are validly authorised to do so to use the Login to access any part of the Website.

The Advertiser is responsible for all activities under the Login.

Chez Nous shall be responsible for the hosting, operation and maintenance of the Website and, although it shall use its reasonable endeavours to keep the Advertiser Content available on the Internet, it gives no guarantee as to continuing service availability.

The Advertiser accepts that Chez Nous cannot ensure that the Advertiser Content in all respects is visible in all browsers and versions of these browsers. Chez Nous shall use its reasonable endeavours to ensure that the Advertiser Content is visible in the most commonly used version of Internet Explorer.

The Advertiser accepts that Chez Nous may refuse hypertext links or web addresses to third party websites from the Advertiser Content, and to remove such links or web addresses without notice.

Chez Nous’s Liability

  1. Except as expressly provided in this Contract (or, if applicable the Easybook terms and conditions), Chez Nous gives no warranty in relation to the provision of services under this Contract and all warranties, express or implied, are excluded.
  2. Chez Nous does not limit or exclude liability for death or personal injury caused by its own negligence.
  3. Chez Nous’s entire liability to The Advertiser arising out of or in connection with these Terms, including without limitation breach of contract, misrepresentation (except where fraudulently made) and tort (including negligence), is limited to the amount of £700.
  4. Notwithstanding the generality of this clause, Chez Nous expressly excludes liability for any indirect, special, consequential or economic loss or damage which may arise out of or in relation to these Terms, whether arising from any failure to publish the Advertiser Content in a timely manner or at all, or otherwise, and for any loss of profits, revenue, anticipated savings, business, contracts, production or goodwill even if Chez Nous has been advised as to the possibility of such damages.
  5. Save as specified in this clause, Chez Nous shall not be responsible for any error in the placement of, or failure to place, any Advertiser Content on the Website and/or in the Paper Directory. If Chez Nous fails to publish any Advertiser Content  or in the event of any other failure, technical or otherwise, of such Advertiser Content to appear, Chez Nous's liability will be limited to refunding to The Advertiser that proportion of the Fees paid which relate to the Advertiser Content which was not published.
  6. Chez Nous will use reasonable skill and care in performing its duties hereunder but subject thereto:- (i) Chez Nous hereby excludes any warranty, express or implied, as to the performance, quality, accuracy or fitness for a particular purpose of Chez Nous or of any of the contents of the Website or the Paper Directory ; (ii) Chez Nous will not be liable for any losses or damages arising (whether in tort (including negligence), contract or otherwise) directly or indirectly as a result of use of the Website or the Paper Directory or in connection with Advertiser Content including without limitation from any technical malfunction, computer error, defect in software, loss of data or other damage or disruption to advertisements; (iii) Chez Nous makes no warranty that the contents of the Website are free from infection by viruses, worms or trojans or anything else that has contaminating or destructive properties; and (iv) certain links on the Website may lead to resources located on servers maintained by third parties over whom Chez Nous has no control and Chez Nous accepts no liability arising from access to or use of any material contained on those servers.
  7. Any complaints concerning Advertiser Content or Chez Nous obligations under these Terms must be reported to Chez Nous as soon as possible and in any event within 2 weeks of the publication of the Advertising Content on the Website or in the Paper Directory
  8. Chez Nous will make every effort to safeguard all materials supplied (for example photographs, drawings, designs, advertisement proofs, etc). However, Chez Nous cannot accept liability if any such material is mislaid, lost, destroyed or damaged in any way or form from any cause.
  9. Chez Nous is not a letting agent and is therefore in no way responsible for the level of bookings received. Chez Nous further cannot accept any liability for any claim, damage, expense, loss or other sum whereby the Advertiser has received unsatisfactory level of bookings.
  10. Chez Nous does not warrant that the Website will be constantly available or uninterrupted.

Force Majeure

If either party cannot perform its respective obligations under these Terms due to circumstances beyond its control (including but not restricted to war, threat of war, civil strife, strikes and/or industrial action, natural or nuclear disaster, fire, flood, snow, extreme weather, epidemics, terrorist activity, government actions, acts of god and all other similar events), the affected party shall not be liable to the other party for any failure to perform its obligations as long as it uses reasonable efforts to limit the effect of such circumstances and resumes its obligations under these Terms as soon as reasonably possible.

Data Protection

The Advertiser warrants that it shall at all times comply with all of the provisions of Directive 95/46 EC relating to the protection of individual persons in connection with the processing of personal data belonging to those persons. The Advertiser shall only process personal data on behalf of Chez Nous in accordance with, and for the purposes set out in these Terms and instructions received from Chez Nous from time to time.

Chez Nous will store and use the Advertiser’s personal data to make relevant promotional offers available to the Advertiser which it may find of interest. Occasionally, Chez Nous may also sell or provide names and contact details to third parties.  Please see the full Chez Nous privacy policy. 


If any provision of this Agreement is held to be invalid or void for any purpose, it shall for that purpose be deemed to be omitted from this Agreement. Such omission shall not affect or prejudice the validity, effectiveness or enforceability of the rest of the provisions of this Agreement.


The rights of Chez Nous under this Agreement shall not be prejudiced or restricted by any indulgence or forbearance extended to The Advertiser.  No waiver of any breach operates as a waiver of any subsequent breach.

Law and Jurisdiction

This Agreement and all matters arising out of it shall be construed and governed according to English law. The parties agree that any dispute(s) they may have will be exclusively dealt with by the Courts of England and Wales except in relation to any proceedings brought against Chez Nous in any other jurisdiction which involve or concern, in whole or part, the Arrangements. Chez Nous shall be entitled to make The Advertiser a party to any such proceedings.


The headings in this Agreement are for reference purposes only and do not form part of the Agreement.  They shall not affect the interpretation of this Agreement and are not to be deemed to be an indication of the meaning of the clause to which they relate.


The terms of this Agreement may be varied at any time and all subsequent use of the Website will be governed by the newer version. 


In the event of any conflict or inconsistency between the provisions of these terms and conditions and those set out in any agreement supplemental to this one, the relevant provision(s) of the supplemental agreement shall prevail.

No Partnership

Nothing in the Contract shall create, or be deemed to create, a partnership or joint venture between the Advertiser and Chez Nous or the relationship of principal and agent between The Advertiser and Chez Nous.

Third Party Rights

No person has any rights under this Contract save as may be set out in it and the parties agree that the Contracts (Right of Third Parties) Act 1999 is excluded.