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| FAQ's | |
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| The following are the questions that are most frequently asked by our customers. Hopefully, you will be able to find the answer to your questions here. | |
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| 1. I'm having trouble finding a suitable property. | |
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| Chez Nous has designed this site
and in particular the online property search to make finding your perfect
property in France as easy as possible. In the event that you are experience
difficulty finding what you require, have a look over the following hints.
Click Here to go to availability search page. Property type: Choose from self-catering or bed & breakfast. Region: We have divided France into 12 regions from Brittany to Corsica. If you want to know more about a region before selecting it, either scroll down to the map and hover over a region or select a region from the menu to find out more about it and how to get there. It is also worth searching in neighbouring regions - quite often, searching in another area can deliver a number of suitable properties that are not far from your original destination. Sleeps: It may be worthwhile searching in the next range up to you party size if you are having difficulty finding available properties matching your specific party size or party make up. (Quite often taking a larger property does not cost much more). Dates: Select your arrival date and duration to return properties which have availability showing on their availability calendar. You can further refine your search by using the buttons to the right. By clicking these options, the number of results that you see will reduce, leaving only those properties which match your requirements. |
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| 2. What is the price for the property? | |
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| When you book a holiday through an agent, 'hidden costs' such as agent's commission can result in you paying more than you have to. With Chez Nous, you cut out the 'middleman' and book direct with the property owner or representative meaning a big saving on the cost of your holiday. The prices given in the advertisements are the costs of renting the property for a week (they are NOT per person unless specifically stated). In many cases, you will find a comprehensive price guide, enabling you to find the cost of your holiday straight away. In other cases, it may not be clear what the cost of your holiday will be. In this event, you will need to contact the owner of the property direct to clarify the price. Contact details for the owner are given in the advertisement. | |
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| 3. I have a query about something mentioned in the description - what do I do? | |
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| As mentioned in the question above, you must contact the advertiser in question directly about queries relating to his/her property. The beauty of Chez Nous is that each property owner is there to answer your questions and provide you with levels of information that no company could ever give. Contact details for the owner are given in the advertisement. You can email the owner directly from the website or telephone. Increasingly owners have their own websites with much more information. You may find your answer on their website. You can click directly though to the owner's website from the advertisement. | |
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| 4. Why does the availability for many of the properties show available all year? | |
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| The Chez Nous availability service was put in place to reduce the amount of phone calls and emails that a holidaymaker would have to make in order to find a suitable property. Most advertisers regularly update their own availability. In some cases however, advertisers will not update their calendars and you have to assume that the property is available! In these cases, you should contact the advertiser in question directly with property availability queries. | |
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| 5. How do I book a property? | |
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| Once you have found a property that suits your needs, you must contact the owner directly to ask further questions, check availability and then book the property. The beauty of Chez Nous is that each property owner is there to answer your questions and provide you with levels of information that no company could ever give. Once you have booked your holiday accommodation, don't forget to get in touch with Chez Nous Travel Service in order to book your cross Channel travel. | |
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| 6. How do I book special rate travel crossings? | |
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| Once you have booked a property, the owner will provide you with a booking reference number. Simply contact Chez Nous Travel Service in order to book you cross Channel travel. One of our travel advisors will be happy to help you. | |
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| 7. Can Chez Nous advise me what properties are available for certain dates/areas? | |
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| The website contains all of the information that you might need to arrange your holiday accommodation and is as up-to-date as the information held at our offices. Contact details for the owner are given in the advertisement. | |
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| Terms of Use |
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Privacy Policy |
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Holiday Cottages Group | Spring Mill, Earby, Barnoldswick, Lancs, BB94 0AA, Tel: 0870 197 1000 |
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